Frequently Asked Questions

What vaccinations do we require?

We require that your pet have been vaccinated with a C3 or higher vaccination. Though a C3 is the minimum required vaccination, it provides no protection against kennel cough (see section on kennel cough). Therefore we recommend that your dog be given a C5 or higher vaccination.

We will request to see a current vaccination certificate when checking in your pet. If you do not have a written certificate of your pet’s most recent vaccination, you can contact your vet to obtain a copy

How should I prepare my pet before bringing it to the kennels?

Though we do our utmost best to keep our kennels and yards hygienic and clean, it is almost impossible to eradicate fleas, ticks and other parasites from the environment. Therefore we require that your pet be given the following treatments before boarding with us.

Flea and tick treatment

Your pet should be applied with a product that protects your pet against both ticks and fleas, not more than two days prior to boarding. The product that we recommend is ‘Frontline’ as it provides adequate protection against both fleas and ticks. For long stays we will require that the dog be retreated as needed and we will gladly do this free if your preferred product is provided to us or we can provide the product at small charge. This will ensure that your pet will have the best protection against fleas and ticks during their stay at our kennel.

Worming

We expect that your pet has been regularly wormed with an all wormer (effective on Roundworm, Hookworm, Whipworm, Flea Tapeworm and Hydatid Tapeworm) and that they have been treated regularly for heartworm. This will provide your pet maximum protection against these parasites and any ailments they cause.

Is there a minimum age requirement when boarding my dog?

Yes, we require that your dog to be more than 16 weeks of age and have received their last puppy vaccination (due at 12- 14 weeks) more than 21 days prior to boarding. This is so that they have had sufficient time to develop complete immunisation. Also they should have had been wormed every two weeks from 2 weeks to 12 weeks of age.

What should I bring for my pet?

We provide all bedding, toys, food bowls and water bowls for your pet during its stay at our kennel. You are welcome to bring any special pillows, blankets or toys for your pet. Though we try to take the best care possible of your items, we may not always be able to return them in their original state. So we do not recommend that you bring expensive bedding or other items to the kennel

What if my pet is on medication?

If your pet is on regular medications, we request that you supply us with more than enough medication to last the duration of your pets stay and clear instructions as to how medications are to be administered. Also any instruments needed to administer medication like syringes, injection needles, bandages or any other special instruments will need to be provided by the owner.

We will not charge you for administering most pills and liquid medications but more complex medications, injections and dressing wounds will incur a small fee

Are pet taxi services available?

Yes, we do pick up and drop off your pet. We usually do pickups and drop offs outside of our normal opening hours. You can contact us to arrange a convenient time and quote.

Can I inspect the kennel before boarding my pet?

You are welcome to come and inspect our premises but please make an appointment with us before hand. Appointments are available during our opening hours on weekdays after 11.00 AM.

What is kennel cough and can my dog contract kennel cough at the kennel?

Kennel cough is a canine respiratory disease caused by airborne viral and bacterial agents. As it is caused by airborne agents, it is impossible to keep a dog from being exposed to the disease. A dog is at risk of contracting kennel cough not only at a kennel but at any other place including your own backyard even if they do not come into direct contact with another dog. But due to the high number of dogs that comes through a kennel, your pet’s chances of contracting kennel cough are increased.

Dog owners need to understand that the vaccinations available for protection against kennel cough do not eliminate the possibility of your pet contracting it as the vaccinations are developed to reduce the chances of your pet developing severe forms of the disease. Therefore the vaccination does not guarantee that your pet will not contract kennel cough.

The first appearance of symptoms, severity of coughing and time taken to recover will differ from dog to dog and some dogs might not even develop the disease after being exposed to it. But generally the coughing will disappear after a few days.

If your pet was to contract kennel cough during its stay with us, they will be treated as required by a veterinarian and closely monitored to assess improvement.

How long will my pet be let out to play?

These dogs are let out after the morning feed and they will be able to go in and out of their kennels and play with their friends. They will be locked in the kennels midday, as they need a break. Also during hot whether it is safer to be indoors during midday. The Dogs will have the next playtime from 3 pm to 6 pm and they will be put back into their kennels when they are going to sleep at 6.00 pm.

What if my pet is ill during its stay at the kennel?

If your pet is showing symptoms of illness we will immediately call your pet's regular vet and also notify you of the illness. In case, hospital admission is required we generally admit your pet to Swan Veterinary Hospital (which is our preferred vet) unless you advise otherwise.